Agreement
By creating an account or using AutoClarity you agree to these terms. If you do not agree, do not use the service.
What AutoClarity is
AutoClarity is an information and guidance service for vehicle owners. It helps you describe a problem, understand likely causes, review a repair estimate, and decide what to do next.
AutoClarity is not a repair facility, does not perform repairs, and is not a party to any agreement between you and a repair shop. Guidance is educational and is limited by the information you provide.
Accounts
- You must be at least 18 years old and provide accurate information.
- You are responsible for activity under your account and for keeping your password private.
- Diagnostic case credits are per account and per month, and are not transferable.
Acceptable use
- Do not upload documents or images that are not yours, or that contain another person’s sensitive information without their permission.
- Do not attempt to break, overload or reverse-engineer the service, or access another customer’s records.
- Do not use the service to build a competing dataset, or to resell guidance as your own professional advice.
- Uploaded documents are treated as data, never as instructions: an attempt to make the service ignore its rules is a breach of these terms.
Purchases and subscriptions
Paid plans renew automatically at the price and interval shown at checkout until cancelled. You can cancel at any time from the Account page; access continues to the end of the period you already paid for and you will not be charged again.
One-off products — an AI estimate review or a professional second opinion — are charged once. Prices and renewal terms are described in the Billing Terms and the Refund and Cancellation Policy.
Professional second opinions
- A second opinion is a written review of the documents you provide, carried out by a mechanic. It is not a physical inspection of your vehicle.
- A report is released only after the reviewing mechanic has personally approved it. We do not use AI to write or approve a professional opinion.
- Turnaround is an estimate, not a promise, and may depend on how many review requests are open.
- A mechanic may agree with your shop, disagree with it, or ask for more information. We do not guarantee a particular outcome, saving, or that a repair is unnecessary.
AI estimate reviews
Automated reviews identify structure, overlaps, missing justification and questions to ask. They cannot know local labour rates or manufacturer labour times unless you supply them, and they say so rather than guessing. An expensive repair is not treated as unnecessary merely because it is expensive.
GG Motorworks
AutoClarity is affiliated with GG Motorworks. Scheduling links open GG Motorworks’ own booking page, and any appointment you make is directly with GG Motorworks under their terms and pricing. We do not create or confirm appointments.
Your content
You keep ownership of what you upload. You give us permission to store it and to process it — including by a third-party AI service — for the purpose of producing the guidance or review you asked for.
Disclaimer and limitation of liability
The service is provided as-is. To the extent the law allows, we are not liable for indirect or consequential losses, or for repair decisions, costs or outcomes based on guidance you received. Nothing in these terms limits liability that cannot lawfully be limited.
Ending use
You can stop using the service and delete your account at any time. We may suspend an account that breaches these terms or puts other customers or our systems at risk.
Governing law and changes
These terms are governed by the laws of [GOVERNING JURISDICTION TO BE CONFIRMED BY COUNSEL].
We may update these terms; the current version is always posted here.