Cancelling a subscription
- Cancel at any time from the Account page; no phone call or email is needed.
- Your plan stays active until the end of the period you already paid, then ends. You are not charged again.
- Cancelling does not delete your vehicles, cases or reports — they remain on the Free plan limits.
Subscription refunds
Because access is granted immediately for the whole period, a period that has already started is not normally refunded. Where a charge was made in error, was duplicated, or the law in your jurisdiction requires it, we refund it.
AI estimate review ($24.99)
The review is generated immediately. If it fails or cannot be produced, we re-run it once. If it still fails, the purchase is refunded. A review that has been delivered is not refundable.
Professional second opinion ($79.99)
Full refund if you cancel before the mechanic’s report is released. Once the report is released, the service is complete and is not refundable.
If a mechanic asks for more information and you do not respond for a long period, the request may be closed; contact support and we will resolve it.
How refunds are paid
Refunds go back to the original payment method through Stripe. Once issued, banks usually take 5 to 10 business days to show it. We cannot refund to a different card or account.
How to request one
Use the support form and choose Billing or refunds. Include the email on your account and, if you have it, the receipt or reference number. Refund decisions are recorded against your support request.